1. Support
  2. Connectivity and pairing

Connectivity and pairing

Learn how to connect and pair your Starkey hearing aids to our apps, accessories and other media devices.

Follow the steps below to pair your hearing aids to your Apple mobile device. (If your hearing aids lose connection to your mobile device, try the steps again.)

  1. Tap the Settings icon. Select Accessibility > Hearing Devices. (If the Bluetooth toggle shows OFF, move it to ON.)
  2. Turn your hearing aids OFF and then ON to activate pairing mode.
  3. Under MFI Hearing Devices you should see your (e.g. “Jane’s hearing aids”). Tap this.
  4. A dialog box pops up for each hearing aid (RIGHT and LEFT). Tap Pair for each dialog box.

Pairing is complete.

Follow the steps below to pair your hearing aids to your Android mobile device. (If your hearing aids lose connection to your mobile device, try the steps again.)

  1. Tap the Settings icon on the device.
  2. Ensure Bluetooth is on.
  3. Turn your hearing aids OFF and then ON to activate pairing mode
  4. Open the My Starkey app. Tap GET STARTED to begin.
  5. Review the terms of use: This includes End User License Agreement and privacy policy. Tap ACCEPT to continue.
  6. Pair and connect your hearing aids. Follow the prompts:
  • The app will ask permission to use location services to locate your hearing aids. Tap ALLOW.
  • When a pair of hearing aids is found, the app will prompt you to confirm they are yours and tap PAIR.
  • You’ll be asked to link the My Starkey app with the hearing aids. Tap ALLOW.

For more pairing instructions, visit Accessories.

For more pairing instructions, visit Accessories.

For more pairing instructions, visit Accessories.

For more pairing instructions, visit Accessories.

For more pairing instructions, visit Accessories.

For more instruction on pairing or connecting hearing aids and wireless accessories, visit Troubleshooting.

Select Fire TV devices support audio streaming with compatible Bluetooth hearing aids.