Press room

Eden Prairie, Minnesota (April 10, 2024) – Starkey is proud to announce it has been named Organization of the Year in the the 2024 Excellence in Customer Service Awards. This global recognition, presented by the Business Intelligence Group, recognizes organizations who provide a differentiated level of customer service and an unwavering commitment to continuous improvement of the customer experience.

“Starkey’s mission is to serve our customers better than anyone else, but there’s a much deeper meaning to that seemingly simple statement,” said Starkey President and CEO Brandon Sawalich. “Our customers are our partners in helping people around the world hear better, so they can live better lives. Starkey’s ground-breaking hearing technology may provide the best sound experience on the market, but without our partners, it wouldn’t reach the ears of patients who need it most. We are grateful for our partners and thank them for continuing to put their trust in Starkey.”

The spirit of service is the backbone of Starkey. In a world that is often moving away from the human touch, Starkey remains unique in providing many personalized points of service and care to its customers. Starkey employs hundreds of trained service professionals that support customers with order assistance; live, in-clinic patient fitting support; technical product help; and even end-user assistance and troubleshooting. With over 900 years of combined service experience, Starkey’s customer service team is highly trained and dedicated to helping professionals and their patients quickly resolve their inquiries so they can spend more time on what matters most.

“Starkey is built upon the value of caring for others, and it has been at our core for over 50 years,” said Starkey Chief Customer Officer Chris Van Guilder. “We are committed to delivering the industry’s best customer service and employing the brightest minds in the business who are passionate about helping hearing professionals deliver better hearing and the highest quality of patient care. Our customer service team is second to none, and they are extremely deserving of this recognition.”

To learn more about Starkey, please click here.

About Starkey
Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development, and distribution of comprehensive digital hearing systems. Led today by President and CEO Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 29 facilities and does business in more than 100 markets worldwide. Learn more at starkey.com.