Troubleshooting

 

Before taking your hearing aids in for servicing, check this list of symptoms and possible solutions. If the problem persists, contact your hearing professional.

Never try to repair your hearing aids yourself.

Symptom: Hearing instrument is "dead"
Possible Causes Solutions
Depleted battery or 'dead' battery Replace the battery
The receiver tube may be blocked Remove blockage and clean
The instrument may be damaged or defective See your hearing professional
Symptom: Hearing instrument isn't loud enough
Possible Causes Solutions
The receiver tube may be blocked Remove blockage and clean
Your hearing has changed See your hearing professional
Symptom: Performance is inconsistent
Possible Causes Solutions
The battery may be running low Replace the battery
Symptom: The sound is distorted or unclear
Possible Causes Solutions
The battery may be running low Replace the battery
The instrument may be damaged or defective See your hearing professional